Frequently Asked Questions

• How many foreign currencies are available in Ria?Approximately 60. You can consult the complete list here.
• I require a foreign currency which is not available on the website. Is it possible to obtain that currency?You may make a request by sending an email to esfx@riafinancial.com and we will consider if it is possible to obtain that foreign currency.
• Is it secure to perform currency exchanges with Ria?Of course. All our activities are regulated by the Bank of Spain. Having high quality standards and security measures in place in our stores. Card payment on our website is undertaken through a secure payment gateway.
• I am a minor. Can I exchange foreign currencies with Ria?No. Due to security reasons our services are only available for persons over 18 years of age.
• How do I know that the banknotes which are supplied are genuine and in circulation?Counterfeit banknote detection systems are available. Similarly having updated information as regards banknotes suitable for circulation worldwide. In this manner identifying and rejecting any counterfeit banknote or banknote withdrawn from circulation.
• How do I obtain a promotional code?Contact us at esfx@riafinancial.com and will confirm if there is any current promotion which you can benefit from.
• The exchange rate which is applied on your website is not the same as in exchange rate indexes such as XE.com. Why?The official exchange rate is a reference from which the purchase and sales rates are obtained, given the fact that these are 2 different types of transactions. Foreign currency exchange services companies use this official exchange rate in order to calculate the exchange rates which are applied in order to cover operating expenses and obtain a profit.
• I have returned from a trip and have some leftover currency. Do you repurchase the foreign currency? At what price?Yes, you can exchange your foreign currency in any of our 19 stores.It will only be a BUYBACK if you bought the currency from us and if the amount of currency purchased exceeds €600, this type of transaction does not require a reservation.Otherwise, the exchange rate applied will be the prevailing exchange rate for the sale of foreign currency at the time of booking. The exchange rate applied will not be the same as the one at which the foreign currency was purchased. This type of transaction can be booked on the website in order to collect the corresponding euros in the store.In BOTH cases, home delivery is not possible.
• I have some leftover foreign coins from a trip. Do you purchase those coins?No, due to operational and security reasons only foreign banknotes are purchased, never coins.
• I wish to exchange Euros to foreign currency, can you supply the foreign currency in coins?No, only foreign banknotes are delivered, never coins.
• I prefer to travel only with small bank notes. Can I select the types of banknotes in which I want my foreign currency?You can advise us as regards your preferences and we will make every possible effort to meet the request, but cannot guarantee the availability of each type of banknote.
• Why do I have to specify my profession in the reservation process?Given the nature of our services a series of requirements requested by the Bank of Spain for all currency exchange activities must be complied with.
• Why do I have to furnish my email and telephone in order to make a reservation?This information is required for the purposes of contacting and advising you as regards the date on which the foreign currency will be available to you given that in certain cases the foreign currency may not be available on the day.
• I have completed the reservation on your website. What is the next step?You will be sent an email confirming your reservation. Furthermore, the agent responsible for your reservation will contact you by telephone or email to specify the delivery method.
• I wish to change my reservation details. Is this possible?No, a reservation cannot be changed once confirmed. You can send an email to esfx@riafinancial.com and advise us as regards the changes and we will contact you.
• I am intending to visit several countries and require more than one (1) foreign currency. Is it possible to make several reservations?It is possible, simply select the "Add another currency" option and repeat the process as many times as you need currencies, once you have chosen your currencies, select "Book Now".
• Why does the website calculator change the amount that I have selected?This may be due to several reasons. If the minimum amount of 20 Euros is not reached or the maximum of 5900 Euros is exceeded, the calculator will change the amount. Furthermore, we only work with foreign banknotes, not with coins. The amount will be adjusted until a possible amount in banknotes is obtained.
• What are the advantages of reserving foreign currency with Ria as compared to banks?Most banks do not have 60 foreign currencies available. Ria may have available the foreign currency in 2-3 business days, while banks may require a week or more. Furthermore, in many cases processing charges and exchange rates which are unfavourable for the client.
• What are the advantages of reserving foreign currency with Ria as compared to changing foreign currency directly at the airport?The Currency Exchange Bureau offices in airports usually have different types of foreign currencies, but in many cases processing charges and unfavourable exchange rates are applied to the client.
• We are a company which requires to exchange foreign currency for our employees' business trips. Do you offer this service?Yes, please feel free to contact us at esfx@riafinancial.com and we will contact you.
• Is it necessary to be a resident in Spain in order to exchange money with Ria?No, it is suffice to produce valid identity documentation. Should you have any questions as regards the required documentation for your nationality please send an email to esfx@riafinancial.com.
• Where are the stores located?Having 19 stores in prime locations in Madrid, Barcelona, Valencia, Palma de Mallorca, Málaga, Torremolinos, Sevilla and Canary Islands. You can consult the complete list here.
• Are the stores open on weekends and public holidays?Yes, our stores open from Monday to Sunday, public holidays included, and with extended opening hours. You can consult the details here.
• Next to where I live there is an establishment /premises with the Ria logo. Can foreign currency be exchanged there?Currency exchange is only possible in any one of our 18 own stores or on our website. In fact, having a comprehensive Ria agents network which collaborate with us as regards other products, but do not undertake currency exchange operations in their establishments.
• I wish to reserve my foreign currency on the website and collect it at a store. Where and how do I make the payment?Payment is made directly at the store, in cash or via card.
• What is the maximum amount which may be reserved on the website and to be collected at the store?5900 Euros. This is the maximum amount which may be reserved without furnishing additional documentation. Should you wish to change the reservation to a higher amount, please contact us at esfx@riafinancial.com.
• What is the minimum amount which may be reserved on the website and to be collected at the store?20 Euros.
• Can the foreign currency be delivered and the corresponding amount in Euros collected in the store?YES. Please , note that payment must be done IN CASH. In case yoy pay by credir cardnin foreign currency conditions depend on your bank so commissions and different rate types may apply.
• The reservation is under my name but I will not be able to collect it. Can I send another person to carry out the transaction?Yes, but the transaction will be made in the name of the person who withdraws the money, and not that of the person named on the reservation.
• The reservation is under my name, but the payment in the store will be made by a companion using his/her card. Is this possible?No. Due to security reasons the person named in the reservation and the cardholder whom pays the reservation must coincide.
• Is it possible to pay on the website and collect the foreign currency in the store?No. Given that you will be collecting the foreign currency from the store, it is more convenient for you to make a direct payment in the store.
• How many days do I have to collect the foreign currency in the store?When making the reservation you can specify the collection date. You can specify up to 5 days from the reservation date.
• Is the exchange rate guaranteed for 5 days?Specifically, the exchange rate confirmed in the reservation will be kept until the order is collected, up to a maximum of 5 days, as long as the exchange rate applied to your booking does not fluctuate by more than -4% or +4% from the exchange rate published by Reuters* Read terms and conditions.
• Finally I will not be able to collect the foreign currency. Are there any cancellation fees?No. No cancellation expenses are applied if the reservation is cancelled.
• What type of cards are accepted for store payments?Visa or MasterCard, credit or debit.
• I wish to collect my foreign currency, but after the 5 day period. Is this possible?No, you will have to make a new reservation. The prevailing exchange at that time will be applied.
• Must I take my documentation when collecting the foreign currency?Yes, you must identify yourself with a valid and non-expired document.
• Where is home delivery possible?In mainland Spain and Balearic Islands.
• How much time is required for delivery?48 business hours from receipt of payment. In Balearic Islands we may need up to 72 working hours.*Subject to availability*
• Can it be delivered at a different location to that of my home address?Yes, for example at your workplace.
• Can I select the delivery time?The agent responsible for your reservation will contact you upon your confirmation. At that time you can address the remittance terms and conditions.
• Can I authorise another person to collect the order?Yes, with prior authorization, please consult this phone number: 917613762.
• How do I make payment of the foreign currency for home delivery?In the reservation process you can select between the bank transfer, card payment option or Bizum.
• I have selected the bank transfer option. What should I do?Once the reservation is completed you must carry out the bank transfer to any one of the 2 accounts available and which are specified in the reservation process. You must send the payment receipt to esfx@riafinancial.com in order to activate the remittance. Please note that if you make the transfer during non-working hours, we will contact you on the next business day.
• I have selected card payment option. How does it work?Once the reservation is concluded, a message will be displayed specifying that the reservation has been completed and that we will proceed with the payment. Once accepted, you will be directed to a secure payment gateway. You must enter your credit or debit card information on that gateway. Please note that payments made after 1:00 p.m. are considered made the next business day.
• What type of cards are accepted for website payments?Visa, MasterCard and Maestro, credit or debit.
• What is the minimum amount which may be reserved on the website for home delivery?200 Euros.
• What is the maximum amount which may be reserved on the website for home delivery?950 Euros. Should you require to receive a higher amount at your home address please send an email to esfx@riafinancial.com.
• Is it possible to receive money on weekends or public holidays?No, deliveries are made only on weekdays.
• Must I submit my documentation when collecting the foreign currency?Yes, you must identify yourself with a valid and non-expired document.
• Are there any applicable home delivery expenses?If the foreign currency is over 500 Euros the remittance is free. Any amounts below that a fee of 8 Euros will be applied.
• Why must I furnish my identity document in order to make a reservation?We require this information to ensure that the person named in the reservation is the same as the person who collects the foreign currency. It is likewise necessary to issue an invoice for compliance with prevailing regulations.
• Is it possible to change foreign currency and receive the corresponding amount in Euros at my home address?No, the home delivery service is valid only for foreign currency purchases.
• I need to send money to other person. How can I do it?Please, use our money transfer website or contact +34 917613760
• What are the terms and conditions for a buyback?Please note that you will be covered by buyback insurance if the receipt of your transaction is for an amount greater than €600 per currency. You must go in person to one of the official Ria stores with The original receipt of the transaction. Physical and valid ID (note: the holder of the original transaction must go in person to make the change) Remaining currency, only banknotes. They will buy back between 1% and a maximum of 50% of the total amount purchased per receipt, in a single transaction, and at the same price at which the currency was purchased. A single buyback transaction will be made. Within a maximum period of 45 calendar days from the date of purchase. (After 45 days, the buyback insurance is no longer valid).